Refund Policy
ISOFS Membership Registration is done with some required payments and registrations are not complete if payments are not made. Payments are also renewed annually. We do not issue refunds once the order is accomplished and the membership is secured. A registered member has the freedom to discontinue future payments and that officially implies a denial of membership.
Payments for conference registration are not refundable.
As a member or customer you are responsible for understanding this upon purchasing any item at our website.
Payments for online resources and other materials owned by the International Society of Obstetric Fistula Surgeon are also non-refundable after transaction is completed except when the resource paid for is not delivered at the agreed period.
Please note that we depend on some online Commercial gateway for all online transactions, and that some tokens are charged as processing fees by these companies to effect such transactions. These fees vary depending on amount paid and time payment is made and you will be notified about the amount before you complete each transaction. They serve as intermediaries between you and us and our respective banks during transaction.
We realize that exceptional circumstance can take place with regard to the character of the product or services. For cases leading to dissatisfaction not mentioned above, ISOFS reserves the right to decide on refund where necessary.
In Summary, we DO honor requests for the refund on the following reasons:
Non-delivery of the product / Services: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within two weeks from the date the order was placed. Otherwise the product will be considered received and downloaded;
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to us through info@isofs-global.org. We are allowed to rectify the error or defect within 72 hours. If a defect is verified and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, a refund will be issued in full without any compensations or reimbursements or an alternative option, like a product replacement or a store credit will be offered if preferred by customer.
Product or Services not-as-described: such issues must be reported to us within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product or service is not as described on the product description page. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products or services with some third-party products or services other than those which are specified as compatible in a description available on the preview page of each product or service. We donot guarantee that our products or services are fully compatible with any third-party products or services and we do not provide support for third-party applications.
Contact Us
email: info@isofs-global.org
Phone:+234-803-7971-503
Web Admin: +234-808-3997-382
Please give it up to 24 hours for us to get back to you on the problem.
Requests for a refund are accepted at www.isofs-global.org within the period of 2 weeks after the order is placed. However, we may respond earlier than this. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
A refund is issued to you upon receipt of a Waiver of Copyright signed by you.
If you have any further questions or concerns related to our refund policy please feel free to contact our Support Department for more information through the contact information provided above.